Terms and Conditions
Terms and Conditions
Terms and Conditions of Purchase and Sale of Dhera, headquartered at Avenida Queiroz Filho, 1700, Torre E room 808, hereinafter referred to simply as Dhera, and, on the other hand, the Dhera customer, qualified at the time of purchase of Dhera products, hereinafter referred to simply as Customer.
Considering that Dhera sells products and services online; Considering the Customer's interest in purchasing products offered by Dhera through its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer on the Dhera website.
- Confidentiality: Dhera is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The website's security is audited daily and guaranteed against hacking through the SSL security seal.
- Customer Service (SAC): The customer has access to this service to answer questions, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by telephone or via the website form.
- Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in business days. Deliveries of Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
- It is the Customer's responsibility to check that the dimensions of the product are adequate and that they are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or doors and windows, or lifted.
- Up to three delivery attempts will be made at the location provided, on alternate days, with an interval of up to 48 hours between deliveries. It is essential that there is a person authorized by the buyer, over 18 years of age, and carrying an identification document at the requested address to receive the merchandise and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Dhera Distribution Center.
- After finalizing the order, it is not possible to change the payment method and/or delivery address, request an advance or even priority delivery.
- The delivery time informed during the Product purchase process takes into account the stock, region, invoice issuance process and product preparation time. With each update to the order delivery status, the Dhera system automatically sends alert emails to the Customer.
- The delivery freight cost is calculated based on the delivery location, weight and dimensions of the Product.
3.6. Dhera does not authorize the carrier to: enter the home; deliver by alternative means (e.g.: lifting the product through a window); install or maintain products; open the product packaging; deliver to an address other than that stated on the DANFE; deliver to a minor or without an identification document.
3.7. Dhera is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, given that in these cases information regarding releases and payments is only passed on to interested parties.
Right of withdrawal: the Customer will be entitled to exercise the right of withdrawal from the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawal from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in the event of return, the product must be returned to Dhera in its original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), and all its accessories.
4.1. The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the topic "cancel order". The expenses arising from collection or posting of the Product will be borne by Dhera.
4.2. After the product arrives at the Distribution Center, Dhera will check whether the above conditions have been met. If so, it will arrange for a refund of the full purchase amount.
4.3. For purchases made with a credit card, the card administrator will be notified and the refund will be made on the next or subsequent billing statement, all at once, regardless of the number of installments used in the purchase. The refund period and the collection of the remaining installments after the full refund of the value of the Product to the Customer's credit card by Dhera are the responsibility of the card administrator. In the event that the card administrator charges future installments, the Customer will not be charged, since, as mentioned above, the card administrator will refund the full value of the Product in one go, with the credit for the refund being granted in full by the card administrator on the billing statement following the month of cancellation.
4.4. For purchases paid by direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual. The CPF of the checking account holder is required.
3.7. Dhera is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, given that in these cases information regarding releases and payments is only passed on to interested parties.
Right of withdrawal: the Customer will be entitled to exercise the right of withdrawal from the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawal from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in the event of return, the product must be returned to Dhera in its original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), and all its accessories.
4.1. The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the topic "cancel order". The expenses arising from collection or posting of the Product will be borne by Dhera.
4.2. After the product arrives at the Distribution Center, Dhera will check whether the above conditions have been met. If so, it will arrange for a refund of the full purchase amount.
4.3. For purchases made with a credit card, the card administrator will be notified and the refund will be made on the next or subsequent billing statement, all at once, regardless of the number of installments used in the purchase. The refund period and the collection of the remaining installments after the full refund of the value of the Product to the Customer's credit card by Dhera are the responsibility of the card administrator. In the event that the card administrator charges future installments, the Customer will not be charged, since, as mentioned above, the card administrator will refund the full value of the Product in one go, with the credit for the refund being granted in full by the card administrator on the billing statement following the month of cancellation.
4.4. For purchases paid by direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual. The CPF of the checking account holder is required.